Privacy Policy
Terms & Conditions
Additional Terms

Privacy Policy

Effective Date: June 23, 2026

DHM Wellness Group LLC (“DHM Wellness,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

1. Information We Collect

We may collect the following information:

Personal Information

  • Name
  • Address
  • Phone number
  • Email address
  • Date of birth
  • Emergency contact information

Health Information

  • Medical history
  • Health questionnaires
  • Treatment records
  • Consent forms
  • Insurance information (if applicable)

Payment Information

  • Credit card information
  • Billing address
  • Payment history

Website Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

2. How We Use Your Information

We use your information to:

  • Schedule appointments
  • Provide wellness and healthcare services
  • Maintain treatment records
  • Process payments
  • Communicate with you regarding services
  • Improve our website and customer experience
  • Comply with legal and regulatory obligations

3. HIPAA and Protected Health Information

When applicable, DHM Wellness Group LLC complies with the requirements of the Health Insurance Portability and Accountability Act (HIPAA).

Protected Health Information (PHI) is used and disclosed only as permitted by law and for purposes related to treatment, payment, and healthcare operations.

Patients may request access to their medical records and may request corrections to inaccurate information as permitted by law.

4. Information Sharing

We do not sell personal information.

We may share information with:

  • Healthcare providers involved in your care
  • Insurance companies (when applicable)
  • Payment processors
  • Electronic medical record providers
  • Government agencies when required by law
  • Business associates performing services on our behalf

All third parties are expected to maintain appropriate confidentiality and security measures.

5. Data Security

We implement reasonable administrative, physical, and technical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

However, no electronic transmission or storage system can be guaranteed to be 100% secure.

6. Appointment Reminders and Communications

By providing contact information, you consent to receive:

  • Appointment reminders
  • Scheduling notifications
  • Service updates
  • Billing communications

Communications may occur by phone, email, text message, or patient portal.

You may opt out of marketing communications at any time.

7. Cookies and Analytics

Our website may use cookies and analytics tools to improve functionality and user experience.

You may adjust browser settings to refuse cookies, though some website features may not function properly.

8. Children’s Privacy

Our services are not directed toward children under 13 without parental or guardian consent.

9. Your Rights

Depending on applicable law, you may have rights to:

  • Access personal information
  • Request correction of information
  • Request deletion of certain information
  • Withdraw consent where applicable
  • Receive a copy of your records as permitted by law

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website and become effective upon posting.

 

Terms and Conditions

Effective Date: June 23, 2026

By scheduling services, using our website, or engaging with DHM Wellness Group LLC, you agree to the following Terms and Conditions.

1. Services

DHM Wellness Group LLC provides wellness, lymphatic therapy, wound care, and related healthcare services as permitted by applicable laws and professional licensure requirements.

Services are subject to professional judgment and may be modified or discontinued when clinically appropriate.

2. No Guarantee of Results

Individual results vary.

DHM Wellness Group LLC makes no guarantees regarding:

  • Weight loss
  • Reduction in swelling
  • Symptom improvement
  • Cosmetic outcomes
  • Wellness outcomes

Results depend on numerous factors beyond our control.

3. Medical Disclaimer

Information provided through our website, social media, educational materials, or consultations is for informational purposes only and does not establish a provider-patient relationship unless formally initiated through treatment services.

Patients should seek emergency medical care for urgent or life-threatening conditions.

4. Appointment Policies

Cancellations

Appointments canceled less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

No-Shows

Failure to attend a scheduled appointment without notice may result in a no-show fee and possible restrictions on future scheduling.

Late Arrivals

Late arrivals may receive shortened treatment sessions or require rescheduling.

5. Payment Terms

Payment is due at the time services are rendered unless otherwise agreed in writing.

Accepted payment methods may include:

  • Credit cards
  • Debit cards
  • HSA/FSA cards
  • Cash
  • Other approved payment methods

Outstanding balances may be subject to collection efforts as permitted by law.

6. Wellness Services

Certain services offered by DHM Wellness Group LLC may be elective wellness services and may not be covered by insurance.

Clients acknowledge responsibility for verifying insurance coverage and understanding financial obligations.

7. Consent to Treatment

By receiving services, clients acknowledge that:

  • They have provided accurate health information.
  • They understand the nature of services being provided.
  • They have had an opportunity to ask questions.
  • They voluntarily consent to treatment.

8. Website Use

Users agree not to:

  • Attempt unauthorized access to systems
  • Upload harmful software
  • Misrepresent identity
  • Use the website for unlawful purposes

We reserve the right to restrict access for violations of these Terms.

9. Intellectual Property

All website content, logos, branding, educational materials, graphics, and written content are the property of DHM Wellness Group LLC and may not be copied, reproduced, or distributed without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, DHM Wellness Group LLC shall not be liable for indirect, incidental, special, or consequential damages arising from the use of services or website content.

Liability shall be limited to the amount paid for the services giving rise to the claim.

11. Indemnification

Users agree to indemnify and hold harmless DHM Wellness Group LLC, its owners, contractors, employees, and providers from claims arising from misuse of services, inaccurate information provided by the client, or violations of these Terms.

12. Governing Law

These Terms shall be governed by the laws of the State of South Carolina, without regard to conflict of law principles.

13. Changes to Terms

DHM Wellness Group LLC may modify these Terms at any time. Updated versions become effective upon posting.

 

ADDITIONAL TERMS AND CONDITIONS FOR DHM WELLNESS GROUP LLC

Wellness Services Disclaimer

Certain services offered by DHM Wellness Group LLC are intended to promote general wellness, recovery, relaxation, and healthy lifestyle habits.

These services are not intended to diagnose, treat, cure, or prevent any disease unless specifically provided under the supervision of a licensed healthcare provider and within the scope of applicable laws and professional licensure.

Clients should consult their physician regarding medical concerns and should not delay seeking medical treatment based upon information obtained from DHM Wellness Group LLC.

Lymphatic Drainage and Wellness Bodywork

Lymphatic drainage services may be offered for medical or wellness purposes.

Clients understand that wellness-focused lymphatic services are intended to support relaxation, circulation, and temporary reduction of fluid retention and are not a substitute for medical treatment.

Results vary among individuals, and no guarantee is made regarding:

  • Weight loss
  • Body contouring
  • Reduction in swelling
  • Detoxification
  • Cosmetic outcomes

Clients agree to disclose all medical conditions, recent surgeries, infections, pregnancy status, and medications before treatment.

DHM Wellness Group LLC reserves the right to decline or discontinue treatment if it is determined to be unsafe or contraindicated.

IV Hydration Services

IV hydration services are elective wellness services.

Clients acknowledge that:

  • IV therapy is not a substitute for emergency medical treatment.
  • Results vary among individuals.
  • Potential risks include bruising, discomfort, infection, allergic reactions, infiltration, vein irritation, dizziness, and other unforeseen complications.

Clients are responsible for accurately disclosing their medical history and medications.

DHM Wellness Group LLC reserves the right to refuse treatment when medically appropriate.

Medical Weight Loss and GLP-1 Services

Medical weight-loss services may include nutritional counseling, exercise recommendations, laboratory testing, prescription medications, and GLP-1 medications when deemed medically appropriate by a licensed healthcare provider.

Prescription medications will only be prescribed following clinical evaluation and provider approval.

Clients acknowledge that:

  • Not all individuals qualify for medication treatment.
  • Prescriptions may be denied, discontinued, or adjusted at the provider’s discretion.
  • Weight-loss results are not guaranteed.
  • Long-term success depends on lifestyle factors beyond medication use.
  • Insurance coverage is not guaranteed.
  • Clients are financially responsible for costs not covered by insurance.

Potential side effects, risks, and benefits of medications will be reviewed as part of the informed consent process.

Telehealth Services

DHM Wellness Group LLC may provide certain services through telehealth technologies.

By participating in telehealth appointments, clients acknowledge and agree that:

  • Telehealth may involve electronic communication systems.
  • Technical failures may interrupt services.
  • Not all services are appropriate for telehealth delivery.
  • Providers may determine that an in-person visit is necessary.
  • Telehealth services may be limited to patients located in states where the provider is licensed and authorized to practice.

Clients are responsible for providing an accurate physical location at the time of each telehealth visit.

Membership Programs

DHM Wellness Group LLC may offer membership plans that provide access to discounted services, wellness benefits, or recurring appointments.

Membership terms include:

  • Membership fees are non-refundable unless required by law.
  • Membership benefits may not be transferred to another individual.
  • Unused services do not carry cash value.
  • Membership pricing and benefits may be modified with advance notice.
  • DHM Wellness Group LLC reserves the right to terminate memberships for misuse, non-payment, abusive behavior, or violations of clinic policies.

Payment and Refund Policy

Because provider time is reserved specifically for each client, the following policies apply:

Deposits

Deposits may be required for certain appointments or packages.

Deposits become non-refundable if cancellation occurs within the cancellation period specified at booking.

Packages

Prepaid packages:

  • Are non-transferable.
  • Have no cash value.
  • Must be used within the expiration period stated at purchase.
  • Are generally non-refundable after services have begun.

Retail Products

Unopened retail products may be returned within fourteen (14) days of purchase unless otherwise prohibited by law.

Opened products are not eligible for return.

Text Messaging Consent

By providing a mobile telephone number, clients consent to receive:

  • Appointment reminders
  • Scheduling updates
  • Billing notifications
  • Practice communications

Message and data rates may apply.

Consent may be withdrawn by notifying DHM Wellness Group LLC in writing.

Photography and Marketing Release

Clients may occasionally be invited to participate in before-and-after photographs or testimonials.

No photograph, video, testimonial, or identifying information will be used for marketing purposes without separate written authorization.

Declining authorization will not affect eligibility for services.

Arbitration Clause

Any dispute arising from services provided by DHM Wellness Group LLC shall first be submitted to mediation in the State of South Carolina.

If mediation is unsuccessful, disputes shall be resolved through binding arbitration pursuant to the rules of the American Arbitration Association.

Each party shall bear its own attorneys’ fees unless otherwise required by law.

Electronic Consent

 

Clients agree that electronic signatures, electronic records, online scheduling acknowledgments, text confirmations, and electronic consent forms carry the same legal force and effect as handwritten signatures.